Shipping Policy

  1. Do You Ship Internationally?

 No, we do ship USA only and shipping is FREE.

  1. How Long Will it take receive my order?

We begin processing your order immediately after it has been placed, however, we ask for 1-3 business days for us to prepare and ship your item. Items are shipped from one of our 3 warehouses located in USA, France and China Our worldwide free shipping generally takes around 10-20 business days from the shipment date. This time frame may vary depending on the country and package being delivered. To check the status of your order, contact us at info@twaatee.com and we will be more than happy to update you on the progress of your order and estimated delivery date.

  1. What about possible custom fees ?

All tax & duties will be covered by us. If you are charged any duty/tax fees for your order, please send us a copy of the invoice so we can settle the charges. 

  1. I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 10-20 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@twaatee.com .

  1. Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us at Info@twaatee.com

  1. My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at Info@twaatee.com

  1. Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at Info@twaatee.com and we will do our best to help you out.